Refund policy

REFUND POLICY

Effective Date: September 2026

At RAREFORM, every product is crafted with attention to quality and detail. We want you to shop with confidence, and if something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

Be unused and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging, wherever possible.
Be accompanied by a valid proof of purchase or order confirmation.

RAREFORM reserves the right to reject returns that do not meet these conditions.

2. Size Exchange

Finding the right fit matters.

If you receive the correct product but require a different size, we offer one complimentary size exchange for eligible orders.

Conditions

Exchange request must be made within 7 days of delivery.
Product must be unused, unwashed and in its original condition.
Original tags must remain attached.
The requested size must be available in stock.

Customers are responsible for the return shipping cost when sending the original product back to us. RAREFORM will bear the shipping cost of dispatching the exchanged product.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact us within the eligible return period.

Preferred: WhatsApp – +91 8101148627

Email: contact@wearrareform.in

Please include:

Your Order ID
Full Name
Reason for return or exchange
Clear photographs of the product (if damaged, defective, or incorrect)
Any additional information that may help us process your request faster

Our team will review your request and provide the next steps.

Please do not ship the product back without receiving confirmation from our support team.

4. Return Shipping

For returns requested due to a change of mind or sizing preference, the customer is responsible for the cost of shipping the product back to RAREFORM.

We recommend using a trackable courier service, as RAREFORM cannot be held responsible for products lost during return transit.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved:

Refunds will be processed to the original payment method.
Please allow 5–7 business days for the refunded amount to reflect in your account after processing.
The actual credit timeline may vary depending on your bank or payment provider.

6. Incorrect, Damaged or Defective Products

If you receive:

An incorrect product,
A damaged product, or
A product with a manufacturing defect,

please contact us within 48 hours of delivery.

Please share:

Your Order ID
Clear photographs of the product
Photographs of the packaging (if applicable)

Once verified, you may choose either:

A replacement (subject to stock availability), or
A full refund.

There will be no additional shipping charges in such cases.

7. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

If your order has already been dispatched, you may still be eligible for a return after delivery, subject to the conditions outlined in this policy.

8. Partial Cash on Delivery (COD)

To reduce fraudulent and unconfirmed Cash on Delivery orders, certain orders may require a partial prepaid payment at checkout.

If an eligible order is cancelled before dispatch, the prepaid amount will be refunded.

If an order is refused after shipment without a valid reason, RAREFORM reserves the right to deduct applicable shipping or handling charges from the refundable amount, where permitted by law.

9. Lost Packages

If our shipping partner confirms that your package has been lost in transit before delivery, you may choose either:

A replacement (subject to stock availability), or
A full refund.

For limited-edition products that are no longer available, a replacement may not be possible. In such cases, a full refund will be issued.

10. Limited Edition Products

RAREFORM releases products through carefully curated limited drops.

Once a product is sold out, it may not be restocked.

If the requested exchange size is unavailable, you may choose:

Another available size (if suitable),
An alternative product of equal value (where available), or
A refund in accordance with this policy.

11. Non-Returnable Situations

Returns or exchanges may not be be accepted if:

The product has been worn, washed, altered or damaged after delivery.
Original tags have been removed.
The return request is made after the 3-day return window.
The product has been damaged due to misuse, negligence or improper handling after delivery.

12. Contact Us

If you have any questions regarding returns, refunds or exchanges, our support team is here to help.

WhatsApp (Preferred): +91 8101148627